Dear our beloved customers,

First of all, thank you for visiting our store and placing an order — we truly appreciate your support. We’re committed to delivering high-quality products and excellent customer service to every customer. However, we understand that mistakes can occasionally happen.

That’s why we’ve created this refund policy to clearly outline the process and provide guidance in the event of any issues. We kindly ask that you read this policy carefully before placing an order to ensure you understand your rights and responsibilities.

BUYER CANCELLATION

Nowadays, many of us shop directly from our smartphones, where limited screen size can sometimes lead to accidental clicks. Plus, shopping can be an emotional experience, and it's natural to change your mind.

If you placed an order by mistake or decide to cancel after purchase, please contact us within 24 hours using one of the contact methods listed at the bottom of this page to submit a cancellation request.

REFUND/REPLACEMENT

We’re grateful that you love our products and chose to make a purchase—refunds are the last thing we want. However, we understand that mistakes can happen.

If you receive a product that falls into any of the following situations, please contact us to request a return or replacement:

Eligible products

  • Defective or damaged items upon receipt.
  • Incorrect items received (wrong size, color, or design)

Ineligible reasons

  • No longer needed: We’re sorry, but as stated in our policy, you have 24 hours to change your  mind after placing an order. Requests made after this window cannot be accepted.

  • Wrong size: Each product is listed with a detailed size chart to help you choose the correct fit. Please review the size guide carefully before ordering.

  • Other reasons due to customer responsibility: This includes errors made during ordering, incorrect information provided, or any other issues not caused by our team.

How to process a return/replacement

  • To ensure a smooth return or replacement process, please follow the steps below:

  • Contact us within the valid timeframe: Requests must be submitted within 14 days of receiving your order. Any requests made after this period will not be considered.

  • Provide clear photo evidence: Take clear, focused photos of the product showing the issue. This helps us verify and process your request more efficiently.

  • Allow 2–3 business days for review: Once we receive your request, our team will investigate and evaluate the issue.

  • Check your email for updates: We will send you our final decision and any applicable solution via email. Please keep an eye on your inbox.

  • Thank you for your cooperation and understanding.

Return or Replacement

Our two common solutions for resolving issues are return and replacement:

  • Return: If you choose to return the item, we will initiate the refund process within 1–3 business days after receiving your confirmation. The refunded amount will typically appear in your account within 3–5 business days. In some cases, bank processing times may cause slight delays, but the total time should not exceed 15 days. If you haven't received your refund after this period, please contact us promptly.

  • Replacement: If you prefer a replacement, we’re happy to send you a new item. Please note that the replacement product must be of equal or lesser value than the original item purchased.

We’re committed to making things right and appreciate your patience during the process.

CUSTOMER SERVICE CHANNEL

We are very to serve you through these following method

  • Email support: please send us an email to [email protected]. Email subject should be: order ID + your name + your problems.
  • Preferred method: We prefer our customers to contact us via our email so we can manage and follow up everything easily.

Happy shopping,

Duvihu LLC

Address: 30 N Gould St Ste N, Sheridan, WY, 82801

Email: [email protected]

 

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